Full-Time ServiceNow Platform Development Manager

NBC Universal’s Enterprise Technology Site Reliability team improves system reliability by anticipating and solving failures through standardization and automation of underlying processes and technology, ensuring that our platforms and services are available to users when they are needed. We use a data-driven approach in identifying and prioritizing reliability work, minimizing toil, while reducing the costs of system failure. We provide services across our broad and diverse portfolio of brands.

The ServiceNow Platform Development Manager will play a crucial role in driving the development and execution of our SRE ServiceNow platform roadmap. Collaborating closely within the SRE team and other NBCU teams, your primary responsibility will be to lead and manage the ServiceNow Platform software development lifecycle, ensuring the seamless integration of Agile methodologies and the timely delivery of high-quality ServiceNow-based products and platforms.

Responsibilities:

• Lead the development and implementation of ServiceNow solutions, ensuring alignment with business goals and industry best practices.
• Manage and mentor a team of software developers and engineers, fostering a collaborative and high-performing environment.
• Oversee the recruitment, onboarding, and professional development of team members.
• Establish coding standards, best practices, and development processes.
• Identify opportunities to enhance employee knowledge, capabilities, and skills.
• Address development bottlenecks, risks, and roadblocks.
• Partner with other leaders across the organization.
• Collaborate with vendors and internal IT teams.
• Generate new, improved, or unique solutions.
• Evaluate current business and technical processes to identify opportunities for automation.
• Define key quantitative and qualitative KPIs.
• Translate product requirements into technical specifications.
• Stay abreast of emerging technologies and industry trends.
• Ensure technical solutions align with ServiceNow best practices.
• Advise on leveraging pre-built capabilities.
• Assist in building a product development vision and multi-year roadmap.
• Document action items as agile work items.
• Participate in Agile ceremonies.
• Manage ongoing operational support activities.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related fields.
• 10+ years of ServiceNow experience.
• 5+ years of experience leading software or application development teams.
• Strong expertise in ServiceNow architecture and design.
• Proven ability to manage complex projects.
• Proficiency in scripting languages.
• Solid understanding of CMDB, Asset Management, Incident, Problem, and Change Management processes.
• Experience integrating ServiceNow with external systems.
• Familiarity with Agile, Scrum, and Kanban methodologies.
• Knowledge of both functional and non-functional software testing.
• Familiarity with implementing CI/CD pipelines.
• Effective communication skills.
• Self-driven and resourceful.
• Ability to understand complex business needs.
• Willingness to learn and adapt.

Desired Characteristics:

• Comfortable leading in both technical and organizational contexts
• Experience working with large global/multinational corporations
• ServiceNow certifications
• Experience working with App Engine Studio
• Experience working with Delegated / Citizen Developers
• Familiarity with Site Reliability Principles and Automation Technologies

Additional Requirements:

• Fully Remote position
• Eligible for company-sponsored benefits

Salary range: $140,000 - $175,000 (bonus eligible)

Possible employment type: Full-time

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