Full-Time ServiceNow SPM Developer

• Key Responsibilities:
• Advise on business process and service management best practices.
• Shape strategies for large-scale digital transformation initiatives across ServiceNow Core Services, ITSM, and SPM.
• Identify opportunities for automation and operational efficiencies by customizing the platform.
• Design and maintain integrations between ServiceNow and external enterprise systems using REST, SOAP, MID Server, and other technologies.
• Ensure secure, scalable, and maintainable integration architectures.
• Customize ServiceNow modules, including form configuration, UI design, and data models.
• Develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts using JavaScript and GlideScript.
• Build and maintain advanced flows using Flow Designer and Automation Engine.
• Communicate effectively with a wide range of audiences to:Define platform and integration requirements, Translate business objectives into technical solutions, Manage stakeholder expectations and communicate progress or risks, Present findings, roadmaps, and proposed solutions clearly and confidently.
• Lead customer-facing sessions, discovery workshops, and status briefings.
• Develop and deliver user training sessions or supporting materials for business users and technical teams.
• Maintain clear technical documentation for configurations, customizations, and integrations.

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