Full-Time ServiceNow Staff Engineer

REQUIREMENTS:

Experience 7+ years.

Strong experience in ServiceNow Development specializing in Service Portal, HRSD, Integrations.

Hands-on experience in ServiceNow integrations with third-party systems.

Strong understanding of ITIL principles.

Ability to translate business requirements into technical solutions.

Develop and implement technical solutions and conduct component Integration Tests.

Provide expertise on all technical questions related to development of ServiceNow in APM and CSM modules.

Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS).

Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.

Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.

Excellent communication and interpersonal skills.

RESPONSIBILITIES:

1. Writing and reviewing great quality code.
2. Understanding functional requirements thoroughly and analyzing the client's needs in the context of the project.
3. Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it.
4. Determining and implementing design methodologies and tool sets.
5. Enabling application development by coordinating requirements, schedules, and activities.
6. Being able to lead/support UAT and production roll outs.
7. Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it.
8. Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.
9. Giving constructive feedback to the team members and setting clear expectations.
10. Helping the team in troubleshooting and resolving of complex bugs.
11. Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
12. Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Bachelor's or master's degree in computer science, Information Technology, or a related field.

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