Full-Time ServiceNow Staff Software Engineer

ServiceNow Staff Software Engineer will be a technical leader responsible for architecture, design, and delivery of solutions on the ServiceNow platform.

This technical leadership role is expected to serve as a liaison between business partners, solution and product leads, business analysts, developers, scrum leads, project managers, and other platform stakeholders.

The Staff Software Engineer will apply sound architectural and design principles to devise innovative, reusable, reliable, and secure solutions to meet complex business requirements.

Responsibilities:

• Perform architecture, design, development, and configuration of a variety of areas (Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release/SDLC, Asset Management, CMDB, Project, Timecards, Mobility, Reporting & Performance Analytics).
• Collaborate with a global team to scope and design solutions, minimizing customization.
• Design technical solutions, evaluate alternatives, and implement the best option.
• Design, develop, and configure workflows, forms, scripts, and underlying logic using Scrum/Agile methodologies.
• Formulate and implement a quality assurance strategy (unit, system integration, regression, and user acceptance testing).
• Create and execute automated test scripts using ServiceNow’s Automated Test Framework (ATF).
• Develop detailed architecture, design, and coding standards.
• Lead design and code walkthroughs.
• Deploy solutions in Production and provide post-go-live hypercare.
• Analyze, troubleshoot, and remedy system issues.
• Participate in automation efforts.
• Establish standard artifacts, best practices, and learning plans.
• Participate in agile process to resolve technical impediments and assist in user story definition and sizing.
• Coach and oversee ServiceNow Development resources.

Basic Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or extensive familiarity with field's concepts, practices, and procedures).
• 8+ years of experience working with IT Service Management solutions.
• 6+ years of ServiceNow architecture, design, development, implementation, and configuration experience.
• Strong understanding of ServiceNow Application Suite (ITSM, ITOM, ITBM).
• Experience with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.).
• Strong grounding in web application development fundamentals (identity, security).
• Experience with Shell Scripting and Mid Server Service Administration.
• Solid understanding of CSDM and CMDB IRE.
• Experience with structured data, schema, and databases.
• Experience integrating internal and external applications using RESTful APIs, OAuth 2.0, and GraphQL.
• Exposure to Identity Management and Single Sign-on/Active Directory integrations.
• Experience with Agile and Scrum development approaches.
• Ability to understand complex business needs and adapt.
• Ability to learn and adapt to new technologies.

Desired Characteristics:

• Certified ServiceNow Master Architect, Developer, Implementation Specialist, or Administrator
• ITIL v3 or ITIL 4 certification or equivalent experience
• Relevant software development certifications.
• Experience with version control systems (Git).
• Experience with Automation and DevOps Practices
• Strong communication skills (written and verbal).
• Ability to build cross-functional relationships.
• Ability to execute within a fast-paced agile process.
• Experience working with large global/multinational corporations

Additional Requirements:

• Fully Remote Position
• Eligible for company benefits (medical, dental, vision, 401k, paid leave, tuition reimbursement, etc.)
• Salary range: $130,000 - $190,000 (bonus eligible)
• Ongoing application acceptance
• In-person interviews may be required.

Equal Opportunity Employer

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