Full-Time SFCC Technical Lead

Responsibilities: Leading and ensuring the successful delivery of Experience Cloud and other CRM implementation engagements. Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc. Own development of Experience Cloud roadmap/journey strategy. Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Lead business and functional requirements to Experience Cloud standard features and functionality; define and prioritize /scoping of requirements. Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities. Monitor all issues that affect the team, project, or program and potential risks. Manage program/project's financial, resource strategy and contingency. Mentoring more junior team members in business analysis, project management, and Experience Cloud best practices.

Requirements

1. Basic Qualifications: A minimum of 5 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Experience Cloud engagements. A minimum of 5 years' Experience Cloud experience on projects with high user volume (>500 users). Computing project implementation - Well rounded in both functional and technical aspects of a CRM engagement. A minimum of 5 years of experience leading teams. Minimum 5 year experience with an Experience Cloud project supporting each type of licensing: Partner License, Customer License (Plus and High Volume), Per login and User licenses. Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience)

Preferred Skills

• Excellent communication and presentation skills
• Ability to adapt to dynamic work environment and be creative within a team
• Customer oriented and great at building client relationships
• Strong background in Cloud Computing solutions
• Do you have a passion for using new technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation and management. Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc).
• Experience managing multi-shore projects
• PMP and other project management certification preferred
• Salesforce.com and other cloud platform certifications
• Very strong work ethic with a customer service focus (high intensity)
• 5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services

Professional Skill Requirements

• Proven ability to build, manage and foster a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment.
• Excellent communication (written and oral) and interpersonal skills.
• Excellent leadership and management skills.

All your information will be kept confidential according to EEO guidelines.

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