Full-Time Show Manager

What we’re looking for:The Show Manager is a critical event management function for the annual event, whose goal is to produce live events that deliver meaningful customer experiences and best-in-class sustainable sensibilities while achieving budget, both revenue and expenses. These events must be developed with a customer focus ensuring return on investment and time for those attending and exhibiting.

The Show Manager will support the creation and delivery of these events working in collaboration with sales, marketing, content, operations and centralized functions. The successful candidate should be digitally savvy with strong communication skills and the ability to work with multiple stakeholders.

Role Accountability and Duties:

1. Event Strategy, Design, and Innovation
• Develop an understanding of the pool and deck industries.
• Develop meaningful positive working relationship the team, show partners and show stakeholders.
• Support in the development and delivery of live events with the needs of the market and our customers.
• Support the design and delivery of outstanding customer experience, creating innovative and interactive experiences within budget and/or forecasted P&L.
• In conjunction with the group director, create and implement strategic plans to achieve KPIs, group objectives and 3 yr. planning.
• Develop executable, creative ideas to engage customers and meet the changing needs of the market, including prototyping new ideas and innovative, agile approaches.
• Assist with the interpretation of customer insight based on conversations, data, and survey results to evolve relevance and value of the event.
• With a focus on customer value proposition, support event marketers in general review of event materials.
• With a focus on customer value proposition, support sales team and sponsorship team in the creation of innovative program ideas and/or activations that can be commercialized within budget and/or forecasted P&L.
• Project manage show floor features, networking events and activations working in conjunction with the brand team and group director.

1. Operational Management
• Maintain event timelines and project plans.
• Act as a central communication point between sales, operations, sponsorships, marketing (brand, digital and central), content (conference) and other key internal stakeholders with a complete understanding of the entire event plan.
• Work with sales manager to create and manage the floorplan and determine booth pricing, maximizing revenue opportunities, customer experience and attendee flow.
• Budget and manage overall expenses for events with group director
• Work closely with operations to gather competitive proposals and negotiate with potential suppliers.
• Submit annual budget, monthly forecasts and financial information on schedule as needed; reconcile P&L activity on an ongoing basis.
• Pay applicable vendors.
• Follow centralized accounting and department processes – become an expert in accounting systems, coding and P&L management platforms.
• Work with group director to close budget, review final invoices and submit final P&L to finance.
• Develop relationships with venues/vendors that facilitate efficient, effective achievement of product and client objectives
• Provide input for RFPs that addresses the unique needs of each event.
• Communicate contract obligations and inclusions as appropriate to internal teams.
• Have a clear understanding of venue and vendor contract terms and conditions.
• Evaluate vendor performance and on an ongoing basis, proactively address opportunities.
• Planning and execution of site visits. Analyze processes and bring greater organization and efficiencies to event execution.
• Serve as one of the main event contacts, working with show staff, facility and other vendors as needed (pre-show, onsite and post-event).
• Work with operations to create show decor, signage and other key visual experiences.

1. Other Specific Areas of Responsibility
• Manage staff and partner hotel reservations alongside housing team.
• Lead Hosted Buyer program, running internal meetings and tracking participation, acting as point of contact with attendees and managing reimbursements.
• Barter Agreement and Association / Organization relationship and support (in conjunction with marketing manager).
• Development of staff schedule and manual for each event.
• Lead planning and pre-show meetings.
• Work closely with sponsorships in development of programs and pricing.
• Approval/denial of venue affiliate requests.
• Support group director with sustainability efforts and initiatives.
• Management of event mobile app with central marketing team.
• Oversee special events and show features.
• Responsible for event chatbots (with central marketing).
• Partner with central registration team in creation of requirements documents (temps, r.e.d. doc., lead retrieval).
• Assistance, input and review of photography schedule and videography plan.
• Create and maintain tracker for event statistics/growth.
• Submit nominations for industry awards.

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