Full-Time Site Reliability Engineer

As a Site Reliability Engineer, you are primarily responsible for the reliability, availability, and scalability of our production and non-production environments.

You work alongside development and infrastructure teams to make sure new and existing code releases are stable and available to our internal customers. You develop ongoing observability through tools such as Datadog. You provide front-line support to all environments and respond to incidents as needed.

• Work with engineering teams to gain deep knowledge of how our applications work so you can provide support and observability.
• Develop and maintain monitoring, alerting, and logging through observability tools such as Datadog.
• Automate tasks to ensure systems can self-heal where possible.
• Evaluate current running systems and provide improvements for performance and reliability.
• Take part in capacity planning and scaling initiatives for new environments.
• Develop runbooks for the SRE team and other incident response teams.
• Participate in on-call rotation and respond to incidents for production environments.
• Long term goal of developing SLIs and SLOs with engineering teams.

Qualifications

• 8 – 10 years of experience in software and infrastructure operations and support.
• Expertise in cloud platforms such as AWS, GCP, or Azure.
• Expertise in troubleshooting complex application and infrastructure issues with a focus on networking and messaging between services.
• Strong experience in modern software application and infrastructure performance monitoring and tuning.
• Strong experience with monitoring solutions such as Datadog or New Relic.
• Experience working with containerized applications using Docker and running on Kubernetes or similar.
• Experience in automation scripting using Bash and/or Python.
• Experience in source control systems such as Git and hosted solutions like Bitbucket, GitHub, and/or Gitlab for CI/CD.
• Experience in release management and making sure applications are stable post release.
• Experience in Linux system administration.
• Experience with messaging systems such as AWS SQS, RabbitMQ, Pulsar, or Kafka.
• Familiarity with relational databases such as PostgreSQL and Microsoft SQL Server.
• Familiarity with transaction testing tools such as Datadog Synthetic Tests and RUM.
• Familiarity with SRE concepts such as SLIs, SLOs, SLAs, and error budgets.
• Excellent communication and collaboration skills in working with cross-functional teams.
• Ability to take ownership of a project or system and complete it or make improvements while providing extensive communication and documentation.
• Ability to work independently and handle multiple priorities.
• Have a proactive mindset and be comfortable with being the point person on critical tasks.

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