Full-Time Site Reliability Engineer

NBCUniversal has an opening for a Site Reliability Engineer focused primarily on supporting live channel distribution on the Video Streaming Engineering team.

This position will be part of a dedicated 24x7 team supporting and maintaining distribution systems, diagnosing and preventing on-air issues.

Responsibilities include:

• Investigating broadcast system issues to find root causes.
• Driving investigations of broadcast issues, reporting findings to leadership and operations.
• Following up with team members and vendors if needed, driving vendors for root cause and solutions.
• Creating documentation outlining issues, root causes, and resolution steps.
• Assisting with deployment and testing of patches/fixes.
• Assisting with design, analysis, or evaluation of projects.
• Supporting on-air systems integration and rollout.
• Providing 24x7 on-air system support, including on-call support during rollouts and special events.
• Attending daily maintenance and operations review calls to report on issues and fixes.

Basic Requirements:

• BS in Engineering/Computer Science.
• Passion for investigating issues and problem-solving.
• 5+ years DevOps/SRE experience in a high-traffic cloud environment (AWS preferred).
• 5+ years in a support/analysis role.
• Experience with deployment automation in AWS (Cloud Formation, Terraform, Ansible).
• Familiarity with containerization and orchestration services (Kubernetes, Docker).
• Familiarity with CI/CD orchestration tools (GitHub Actions, Jenkins).
• 5+ years of Linux System Administration.
• 5+ years coding in Go, Python, Ruby, Java, or shell languages.
• Experience with modern log/metric aggregation software (Cloudwatch, Elasticsearch + Kibana, Splunk, Grafana).
• Experience with continuous delivery/frequent releases.
• Methodical and logical problem-solving skills.
• Willingness to prioritize business needs.
• Working knowledge of the OSI model, troubleshooting networking issues.

Desired Characteristics:

• 3+ years experience in Media & Entertainment.
• 3+ years in 24x7 production environments.
• 3+ years supporting IT/Broadcast Systems.
• 5+ years customer-facing experience.
• Experience with Live TV Broadcasting, OTT Streaming, codecs, and ARQ technologies (a plus).

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