Full-Time Site Reliability Engineer

NBCUniversal has an opening for a Site Reliability Engineer focused on supporting live channel distribution on the Video Streaming Engineering team.

This 24x7 role supports and maintains distribution systems, diagnosing and preventing on-air issues.

Responsibilities include:

• Investigating broadcast system issues to find root causes.
• Driving investigations related to broadcast issues, reporting findings to leadership and operations.
• Following up with team members and vendors if needed, driving vendors for root cause and solutions.
• Documenting issues, root causes, and resolution steps.
• Assisting with deployment and testing of patches/fixes in development and production environments.
• Supporting on-air systems integration and rollout.
• Providing 24/7 on-air systems and daily operations support, including on-call support during rollout and events.
• Attending daily maintenance and operations review calls.

Basic Requirements:

• BS in Engineering/Computer Science.
• Passion for problem-solving and issue resolution.
• 5+ years DevOps/SRE experience in a high-traffic cloud environment (AWS preferred).
• 5+ years in a support/analysis role.
• Experience with deployment automation tools in AWS (Cloud Formation, Terraform, Ansible).
• Familiarity with containerization and orchestration (Kubernetes, Docker).
• Familiarity with CI/CD tools (GitHub Actions, Jenkins).
• 5+ years Linux system administration.
• 5+ years coding in Go, Python, Ruby, Java, or shell.
• Experience designing, analyzing, and building automation tools for large-scale systems.
• Experience with modern log/metric aggregation software (Cloudwatch, Elasticsearch+Kibana, Splunk, Grafana).
• Experience with continuous delivery/frequent releases.
• Understanding of the OSI model, comfortable troubleshooting networking issues.

Desired Characteristics:

• 3+ years in Media & Entertainment.
• 3+ years in 24/7 production environments.
• 3+ years supporting IT/Broadcast Systems.
• 5+ years customer-facing experience.
• Experience with Live TV Broadcasting, OTT Streaming, codecs, and ARQ technologies (a plus).

Additional Requirements:

• Fully remote position.
• Company sponsored benefits.

Salary: $110,000 - $145,000 (annual)

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