Full-Time Site Reliability Engineer

We are expanding our Site Reliability Engineering (SRE) team and seeking a highly skilled and passionate Senior SRE to join us. As a member of our growing SRE function, you will play a critical role in ensuring the reliability, scalability, and performance of our mission-critical services that power our customer experience. This is an exciting opportunity to shape our SRE practices, drive automation, and significantly impact our product's operational excellence.

What You'll Do:

• Drive Operational Excellence: Design, implement, and maintain highly available, scalable, and resilient systems that deliver exceptional customer experience.
• Datadog Expert: Be one of the go-to experts for Datadog. You will be responsible for defining, implementing, and enforcing best practices for monitoring, alerting, logging, tracing, and synthetic testing across our entire AWS environment. This includes deep hands-on configuration, dashboarding, troubleshooting, and optimization within Datadog.
• Software Development for Reliability: Develop robust, well-tested, and maintainable software and tooling to automate operational tasks, create self-service capabilities for engineering teams, and enhance system reliability. This will involve building applications, not just scripts.
• Toil Reduction Champion: Identify and eliminate toil through automation, process improvements, and systematic problem-solving. Work proactively to shift our operational focus from reactive firefighting to proactive engineering.
• Incident Management & Post-Mortems: Contribute to and evolve our incident response framework, participating in on-call rotations (using OpsGenie). Lead blameless post-mortems, extracting actionable insights and driving systemic improvements to prevent recurrence.
• Reliability Metrics & Goals: Collaborate with engineering teams to define, implement, and track Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets. Use these metrics to drive continuous improvement and make data-driven decisions about reliability investments.
• Infrastructure as Code: Leverage and contribute to our infrastructure as code (IaC) efforts, moving towards a fully automated environment using Terraform and GitHub Actions.
• System Design & Architecture: Provide SRE expertise in system design reviews, influencing architectural decisions to build reliability, observability, and scalability into our services from the ground up.
• Knowledge Sharing & Mentorship: Document processes, build runbooks, and share your expertise with both the SRE team and broader engineering organization. Help foster an SRE culture of shared ownership and continuous learning.

What You'll Bring:

• 5+ years of direct Site Reliability Engineering (SRE) experience or equivalent experience in a production engineering role focused on system reliability.
• Deep expertise and hands-on experience with Datadog.
• Strong software development proficiency in Python (required).
• Experience with Golang (desired).
• Solid understanding of cloud-native architectures and best practices, specifically within AWS (EKS, Load Balancers, Aurora RDS Serverless Postgres, S3, Secrets Manager, MSK, Bedrock, SageMaker, Route53).
• Experience with containerization and orchestration technologies, particularly Kubernetes (EKS).
• Familiarity with CI/CD pipelines and tools (Jenkins, GitHub Actions).
• Excellent problem-solving skills, with a methodical and data-driven approach to troubleshooting complex systems.
• Strong communication and collaboration skills, with the ability to work effectively with diverse engineering teams.
• A proactive mindset, with a passion for automation, continuous improvement, and blameless culture.

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