Full-Time Site Reliability Engineer

• Troubleshoot & Resolve Critical Issues: Investigate, diagnose, and resolve complex technical issues in production and internal environments, particularly those related to SQL Server, Windows Server/IIS configurations, and our core Resware application.
• Internal Tooling Stewardship: Own the maintenance, support, and enhancement of existing internal R&D tools.
• Installer Management: Oversee the stability and functionality of the Resware installer.
• Incident Management & Root Cause Analysis (RCA): Lead or significantly contribute to the RCA process for incidents.
• Proactive Monitoring & Alerting: Collaborate with the team to refine monitoring solutions.
• Documentation & Knowledge Transfer: Meticulously document systems, processes, and troubleshooting guides.
• Identify Automation Opportunities: Identify repetitive tasks, system inefficiencies, or areas prone to error that could be candidates for automation.
• Contribute to Stability by Design: Provide feedback from an operational perspective to development teams.
• Process Optimization: Analyze existing operational procedures, identify bottlenecks or areas for improvement.
• Prioritize issues based on their potential impact on customers (internal and external) and business operations.
• Work closely with other R&D team members, support teams, and IT to resolve issues and improve system health.
• Clearly communicate technical issues, proposed solutions, and project status to both technical and non-technical stakeholders.

• Demonstrated experience (typically 5+ years) in a Technical Support Engineer (Tier 3+), Systems Engineer, Site Reliability Engineer (SRE), or similar role focused on maintaining and troubleshooting complex software systems.
• Solid understanding of Windows Server environments and IIS configuration/management.
• Proficiency with .NET framework applications.
• Familiarity with scripting and IaC languages (e.g. PowerShell, Terraform) for diagnostics and minor automation tasks.
• Strong expertise in Microsoft SQL Server administration, troubleshooting (query optimization, indexing, upgrade scripts).
• Familiarity with Azure and cloud services.
• Resware/Title Industry Experience (Highly Desirable).

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