Full-Time Site Reliability Engineer III

Rackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites. If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand the connections between application performance, user experience and business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations, then join us! Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relicwill be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers.

• Key Responsibilities:
• Work with customers and implement Observability solutions
• Build and maintain scalable systems and robust automation that supports engineering goals.
• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance
• Proactively gather and analyze both metric and log data from systems and applications to perform anomaly detection, performance tuning, capacity planning and fault isolation.
• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability, security and performance standards
• Collaborate with team members to document and share solutions Maintain a deep understanding of the customer’s business as well as their technical environment Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues

• Required:
• Bachelor’s degree in engineering/computer science or equivalent
• Experience Range: 7 to 14 yrs
• Senior-level experience with Site Reliability Engineering, DevOps, Code level application support and troubleshooting, AWS Infrastructure design, implementation and optimization, Automation for deployment, scaling and reliability.
• Experience with observability solutions tools like Splunk, Datadog, SignalFx, etc.
• Experience deploying, maintaining and supporting software applications/services in the AWS ecosystem
• Proactive approach to identifying problems and solutions
• Experience writing code with one or more interpreted languages such as Python, PHP, Perl, Ruby,Linux Shell
• Experience with Terraform or Cloud Formation scripting
• Experience with configuration management tools like Ansible, Chef or Puppet
• Experience with standard software development best practices and tools such as code repositories (Git preferred)
• Experience executing in an agile software development environment
• Good understanding of pricing/cost models across AWS services, especially compute, storage, and database offerings
• A clear understanding of network & system Management solutions
• Excellent organizational and project management skills
• Excellent communication, critical thinking & analytical skills

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