Full-Time Software Engineering Manager (Platform Services)

We are looking for an experienced Software Engineering Manager to lead a team focused on building and maintaining internal development platforms that empower our software engineering teams. This group owns and operates critical infrastructure tools such as Terraform Enterprise, GitHub Enterprise, Nexus, and SonarQube, and plays a key role in ensuring quality, security, governance, and efficiency across the software development lifecycle.

You’ll be responsible for driving platform reliability, scalability, and usability while supporting a team of engineers through mentorship, strategic planning, and cross-functional collaboration. Our internal customers are primarily software engineers, and your work will directly impact their productivity and success.

Responsibilities:

• Lead and grow a team responsible for core development infrastructure platforms
• Ensure the reliability, performance, and availability of supported services, meeting or exceeding SLAs
• Collaborate with security and engineering teams to embed best practices across the SDLC
• Drive the development and maintenance of Copilot-related metrics and dashboards using Amazon QuickSight
• Oversee observability tooling and practices, including Splunk and Datadog, to ensure visibility into system health and performance
• Establish and enforce governance standards for internal platforms, including access controls, compliance, and audit readiness
• Partner with leadership to define team strategy, roadmap, and long-term goals
• Promote engineering excellence through best practices in infrastructure as code, CI/CD, and platform governance
• Support change management and continuous improvement through agile methodologies

Requirements:

• 5+ years of experience in software engineering, DevOps, or platform engineering
• 3+ years of experience managing engineering teams, including hiring, performance reviews, and career development
• Hands-on experience with Terraform Enterprise, GitHub Enterprise, Nexus, and SonarQube
• Experience with cloud platforms such as AWS, GCP, or Azure
• Proficiency in infrastructure as code and CI/CD pipeline design
• Experience with ITSM tools such as ServiceNow (SNOW), AutoNow, or Jira Service Management
• Experience building and maintaining metrics dashboards using Amazon QuickSight or similar BI tools
• Experience managing observability platforms such as Splunk and Datadog
• Proven ability to manage services with uptime and performance SLAs
• Familiarity with platform governance practices, including policy enforcement, access management, and compliance monitoring

Desired Characteristics:

• Strong communication and interpersonal skills
• Comfortable giving and receiving feedback in a constructive, growth-oriented environment
• Familiarity with regulated or security-sensitive environments
• Background in developer productivity or internal platform tooling
• Experience building scalable systems that engineering teams actively leverage

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