Full-Time Software Engineering Manager (Platform Services)

1. Lead and grow a team responsible for core development infrastructure platforms
2. Ensure the reliability, performance, and availability of supported services, meeting or exceeding SLAs
3. Collaborate with security and engineering teams to embed best practices across the SDLC
4. Drive the development and maintenance of Copilot-related metrics and dashboards using Amazon QuickSight
5. Oversee observability tooling and practices, including Splunk and Datadog, to ensure visibility into system health and performance
6. Establish and enforce governance standards for internal platforms, including access controls, compliance, and audit readiness
7. Partner with leadership to define team strategy, roadmap, and long-term goals
8. Promote engineering excellence through best practices in infrastructure as code, CI/CD, and platform governance
9. Support change management and continuous improvement through agile methodologies

• 5+ years of experience in software engineering, DevOps, or platform engineering
• 3+ years of experience managing engineering teams
• Hands-on experience with Terraform Enterprise, GitHub Enterprise, Nexus, and SonarQube
• Experience with cloud platforms such as AWS, GCP, or Azure
• Proficiency in infrastructure as code and CI/CD pipeline design
• Experience with ITSM tools such as ServiceNow (SNOW), AutoNow, or Jira Service Management
• Experience building and maintaining metrics dashboards using Amazon QuickSight or similar BI tools
• Experience managing observability platforms such as Splunk and Datadog
• Proven ability to manage services with uptime and performance SLAs
• Familiarity with platform governance practices

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