Full-Time Software Product Manager

About OmnidianOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.

The JobAt Omnidian, our technology is critical to the success of the company, and Software Product Managers are critical to developing the technology that drives that success. Product Managers define our technology needs and drive alignment with cross-functional teams and business lines. They translate business goals into well-researched, concrete solutions that can be delivered by Engineering and that produce measurable business value. We are seeking a highly motivated Software Product Manager to develop solutions and automated business processes that drive efficiency and scalability of our internal teams, while also improving the experience for customers. We are specifically looking for candidates with experience building software products for Operations teams in call center environments as well as automating operational business processes. This role is highly cross-functional and will work collaboratively with our Operations, Finance, Client Success and Engineering teams to identify problems and develop technology-based solutions.

What You'll Do

• Help the company scale through technology-driven solutions
• Understand the direction of our products and influence our long-term technology roadmap
• Deeply understand our clients, customers, technology, processes and our business goals
• Bring a strong product mindset with the ability to identify core problems and prioritize effectively
• Collaborate closely with engineering and cross-functional stakeholders to execute the product development process
• Define and track success metrics for each project, and use data from feature performance to inform future decisions
• Coordinate the execution of projects with multiple cross-functional stakeholders
• Maintain a project management system that is usable and understandable
• Document meeting highlights, key decisions and action items
• Execute clear communication plans to keep stakeholders informed throughout the project lifecycle
• Identify and mitigate risks, and remove roadblocks to the efficient delivery of business value
• Balance multiple priorities and timelines simultaneously

Experience You'll Need

• 2-5 years of product management experience at a technology company
• Experience writing functional specifications and product briefs
• Experience conducting user research
• Significant experience with Salesforce CRM, Service Cloud and Communities
• Experience with IVRs and call center technology, such as Amazon Connect

Possible employment type: full_time
Possible allowed location: USA
Possible salary: competitive total compensation package including bonuses and stock options

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