Full-Time Software Project Manager

Join AIR as a Software Project Manager to support the Famine Early Warning Systems Network (FEWS NET) project. The Software Project Manager (SPM) will use technology to help solve humanitarian issues across the globe, working with colleagues in North America, Africa, and Europe. As a key member of the team, this role will ensure the seamless provision of data capture, analytics, and visualization products and services. Candidates hired for the position may work remotely within the United States (U.S.) or from one of our U.S. office locations.

Responsibilities:
The Software Project Manager will ensure high-quality, timely, on-budget delivery of software that meets client expectations. The SPM will liaise closely with the Data Science and Web Management Teams to ensure a seamless provision of data capture, analytics and visualization products and services in support of the FEWS NET mission. The responsibilities for the position include:

• Manage the software development teams and processes (70%): Run an Agile software development process using aligned Sprints across multiple teams of software developers. Track key deliverables to ensure timely execution. Mentor software development teams in Agile approaches and best practices for requirements definition, time estimation, coding, testing, version control and documentation. Monitor compliance and implement performance metrics. Manage the product backlog and feature requests, both from within AIR and from clients.
• Ensure continuous client satisfaction with the product (15%): Develop feedback mechanisms. Identify and evaluate emerging use-cases, user stories and feature requests. Support specification and SLA development processes. Implement user acceptance testing processes. Ensure successful and timely client demos. Establish performance monitoring criteria, design and manage monitoring systems. Report as required on project performance both internally and to clients, including producing regular monthly internal status reports, and quarterly progress reports for the client.
• Manage help and software documentation processes (15%): Oversee help desk and user documentation services for projects. Ensure that user manuals/ help documentation / videos are clear, useful and up to date. Ensure help desk feedback is incorporated in production workflows. Liaise with communications to ensure high quality content and presentation.

The Software Project Manager will also work on other projects as assigned.

Qualifications:

• Master’s with at least 6 years of relevant experience, or Bachelor’s with at least 8 years of relevant experience.
• Experience managing complex software development projects that have separate front end and back-end components, preferably using either Django and/or React.
• Proven expertise in Agile software development methodologies and project management practices.
• Demonstrated ability to exercise sound technical judgment in complex software development environments.
• Expert knowledge and/or certification in Scrum / Agile software development processes.
• Expert knowledge of Jira and other Atlassian tools.
• Ability to drive project delivery from concept to deployment, ensuring alignment with business goals and technical standards.
• Effective communication skills for efficient collaboration in a virtual environment.
• Strong leadership skills with experience managing cross-functional development teams.
• Proven organizational, analytical, critical thinking, and problem-solving skills, strategic thinker with strong tactical execution.
• Proficiency with Microsoft Office Suite.

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