Full-Time Solution Architect (OTM Expert)

This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's OT solutions based on leading practices.

Responsibilities:

• Support pre-sales activities.
• Lead solutioning/scoping discussions/workshops.
• Estimate implementation engagement efforts.
• Be a lead member of an engagement project team.
• Inform customer on governance best practices.
• Design and deliver ServiceNow OTM solutions.
• Promote awareness of Workflow Solutions capabilities and roadmaps.
• Lead office hours, formal presentations, webinars.
• Promote continuous improvement practices.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
• Maintain skills / certifications on ServiceNow Certified Implementation Specialists (CIS).

Required Skills and Experience:

• Experience integrating AI into work processes.
• Industry domain expertise in ITOM ServiceNow modules.
• Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
• Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM).
• Deep understanding of ICS/OT protocols.
• Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2.
• Understanding of security zoning, segmentation, and zero-trust concepts in OT.
• Experience configuring network data feeds.
• 8+ years experience as part of a professional services organization.
• Controls engineering or OT network security background a plus.
• ServiceNow certifications in aligned workflow.
• Vast and varied experience across leading Technology software platforms

Certifications:

• Certified System Administrator (required).
• At least 2 relevant Certified Implementation Specialist certifications (required).
• Certified Technical Architect (required).

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