Full-Time Solution Consulting Architect - Manufacturing
ServiceNow is hiring a remote Full-Time Solution Consulting Architect - Manufacturing. The career level for this job opening is Experienced and is accepting Columbus, Ohio based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Solution Consulting Architect - Manufacturing
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Columbus, Ohio
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Job Details
As a member of our Enterprise Manufacturing Solution Consulting team, you will have a major impact on our future success by helping customers reimagine work experiences through ServiceNow’s AI + Data + Workflow Platform. This role sits at the intersection of experience design, AI enablement, and business transformation.
Key Responsibilities
- Lead discovery workshops to determine customers' challenges
- Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
- Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
- Translate customer pain points into persona-based experience journeys.
- Advise customers on AI adoption best practices — privacy, governance, and user trust.
- Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
- Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.
- Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
To be successful in this role you have:
- 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
- Experience with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Microsoft Dynamics).
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Experience selling into and/or working with Manufacturing industry a strong preference
- Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
- Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
- Proficiency with Flow Designer, IntegrationHub, and App Engine Studio is a plus.
- Excellent presentation, storytelling, and executive communication skills.
Travel, as necessary
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Solution Consulting Architect - Manufacturing at ServiceNow is
21st of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Columbus, Ohio
] applicants. .
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