Full-Time Sr. Director, Professional Services

• Lead and Develop Leaders: Directly manage a group of team managers and leads, fostering leadership growth, accountability, and alignment to strategic goals.
• Own Delivery Strategy: Follow the global direction for how projects are scoped, resourced, and executed ensuring consistency, scalability, and a high-quality customer experience across all regions.
• Demonstrate Strong Business Acumen: Use data-driven insights to manage budgets, forecast revenue, assess team capacity, and make informed decisions that balance customer outcomes with business goals.
• Drive Operational Excellence: Maintain team and individual contributor utilization, capacity planning, and delivery KPIs across multiple disciplines. Drive predictability, reduce risk, and proactively identify areas for improvement.
• Collaborate Cross-Functionally: Partner with Sales, Product, Customer Success, and Support to ensure seamless handoffs, effective RFP responses, and alignment between solution design and delivery capability.
• Elevate Customer Experience: Champion customer satisfaction by ensuring high-quality delivery, clear project governance, and proactive issue resolution across all active engagements.
• Support Sales Efforts: Join key customer conversations, support proposal development, and ensure alignment between scope, budget, and customer goals.
• Lead Change and Growth: Help scale our delivery practice by standardizing processes, building team capabilities, and evaluating where innovation can increase value for customers and internal teams.
• Coach for Growth and Change: Foster a culture of continuous improvement by mentoring managers and team leads through change, building leadership capability, and supporting professional development that aligns with evolving business needs.
• Ensure Global Consistency: Partner with regional Professional Services leaders to align on global delivery standards, share best practices, and drive consistency in execution, customer experience, and operational excellence across all geographies.

• Bachelor’s degree required; MBA or advanced degree is a plus.
• 7+ years of leadership experience in professional services or SaaS implementation, with at least 3+ years leading people managers.
• Proven experience managing large-scale enterprise software projects and cross-functional delivery teams.
• Strong business acumen with experience in budget ownership, revenue forecasting, and resource planning.
• Excellent communication, coaching, and relationship-building skills.
• Comfortable with ambiguity and skilled at leading teams through change.
• Willing to travel as needed to meet team and customer needs.

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