Full-Time Sr Manager, Event Operations

DescriptionJump is the only end-to-end fan experience platform built for sports teams and venues, breaking the mold for what fans can expect at live events.

The Role: We are looking for a talented Senior Manager of Event Operations to join our team. In this role, you will be responsible for overseeing the operational success of live events on the Jump platform.

What you'll do:

• Serve as the primary owner of overall event operational success.
• Develop and implement strategies to optimize event day operations.
• Construct a definitive event day playbook to standardize operational procedures.
• Oversee the development, application, and enforcement of event operations policies.
• Support the planning and execution of pre-season test events.
• Partner with Product and Engineering teams as well as the client to craft detailed plans for risk mitigation.
• Design, build, and execute comprehensive event day protocols.
• Manage event day virtual mission control.
• Create detailed staffing plans.
• Work closely with marketing to develop optimal fan communication.
• Provide technical assistance to clients.
• Accountable for on-site fan support.
• Collect and prioritize ideas for product improvements.
• Work closely with Jump’s Customer Success Manager.

Additional responsibilities:Travel will be required.

What you'll bring:

• Professional Experience: Minimum 3-5 years of progressive experience in event operations.
• Technical Skills: Strong technical aptitude with software implementation and troubleshooting.
• Professional Competencies: Exceptional organizational and planning skills, Strong leadership and team coordination abilities.

Attributes:

• A strong desire to learn.
• Tenacity.
• Passion.
• Empathy.
• Customer-centric mindset.

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