Full-Time Sr Operations Manager

• Capacity Planning & Resource ForecastingManage Product Excellence capacity planning and analytics to support both Workflow and CoE teams
• Ensure alignment between capacity modeling assumptions and stakeholder priorities
• Proactively review deal pipeline and partner with CEG teams cross functionally to understand resource requirements
• Determine the organization's demand for resources and ensure capacity to meet project staffing needs.
• Conduct resource capacity planning to manage demands based on project priorities and objectives
• Forecast the resource needs for pipeline and upcoming projects

• Resource Allocation, Scheduling, ManagementAllocate and schedule resources based on project requirements and organizational priorities
• Assign employees to projects considering their skillsets, experience, and availability
• Monitor and manage employees’ workload and utilization

• CollaborationWork with project managers and department heads to identify resource requirements for ongoing and upcoming projects
• Partner with CEG Geo Ops teams on best practices, automation and tooling, and efficient use of resources across teams

• Documentation, Reporting, Process ImprovementMaintain accurate resource records and documentation, including resource schedules, utilization reports, and allocation decisions
• Track and report on resource utilization, analyzing data and providing suggestions for resource optimization
• Implement and maintain resource management tools, systems, and processes to enhance visibility, transparency, and efficiency
• Provide project managers with support on resource management issues or improving resource management processes

• Strong understanding of project management, business processes, and talent management
• Excellent communication, interpersonal, and strategic thinking skills
• 5+ years in resource management
• The ability to apply judgment to any situation
• Ability to work independently
• Ability to work cross functionally to drive outcomes

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