Full-Time Sr Operations Manager

This role will be a strategic partner to the Catalyst COE leadership team, driving planning, analytics and cross functional alignment with key stakeholders. This role involves close collaboration with Catalyst leaders, Strategy, Finance and Operations to define the Catalyst priorities, develop KPIs/OKRs to measure progress and manage executive updates.

• Operating Cadence: Define and execute the operational cadence across with Catalyst Leadership team. Support Quarterly Business Review process, both internal for Catalyst team and cross functionally with key stakeholders. Support planning process, aligning with finance on hiring plans and partnering with engineering team on product roadmap
• Executive Updates: Develop compelling, executive-ready presentations that synthesize complex data into clear insights and recommendations. Facilitate discussions across global stakeholders, promoting clarity and alignment. Partner with Strategy and Operations teams to prepare updates for executive and board level presentations
• Cross-Functional Alignment: Collaborate with Engineering, Finance, Strategy, Analytics, and Operations partners to ensure Catalyst strategies are aligned across key stakeholders. Represent Catalyst COE initiatives in executive forums, surfacing risks and opportunities and ensuring decisions connect to strategic priorities. Serve as a trusted advisor and thought partner to COE leaders by translating insights into strategic recommendations
• Analytics and Insights: Define and operationalize KPIs and scorecards for the Catalyst COE, driving alignment across broader ServiceNow objectives. Partner with DT and Business Intelligence teams to define dashboarding requirements to measure progress on implementation time. Support ad hoc analytics as needed to support COE strategy and roadmap
• Strategic Initiatives: Manage strategic projects end-to-end; create workback plans, manage cross functional teams, report updates to executives, set resulting metrics. Serve as an operational thought leader who brings clarity to ambiguity and accelerates decision-making

To be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

8+ years of experience in strategy, operations or planning. Experience in a business partnering role.

Strong understanding of project management, business processes, and operations. Strong analytical skills. Excellent communication, interpersonal, and strategic thinking skills. Ability to work independently. Ability to work cross functionally to drive outcomes

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