Full-Time Sr Technical Writer

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions.
Overview: Advanced position for technical writers with proven writing abilities. A Senior Technical Writer produces user-friendly documentation for healthcare providers, patients, administrators, and practice staff. The role includes leading teams and managing projects.

Responsibilities:

• Fully understands the product delivery life cycle and monitors documentation progress.
• Plans, writes, and performs development tasks for complex documentation with high quality.
• Develops guides for end users and administrators (feature guides, configuration guides, integration guides, interface documentation, release notes).
• Applies standards and styles to documentation, including copyrights and trademarks.
• Develops and documents application process workflows.
• Has an intricate understanding of product features and their relationship to other applications.
• Uses issue tracking systems, monitors defect tracking, and responds promptly to issues.
• Gathers information through research, interviews, testing, and meetings to develop accurate documentation.
• Facilitates documentation walkthrough meetings with stakeholders.
• Participates in Technical Publication team committees and task forces.
• Mentors and trains less experienced writers.
• Follows best practices for documentation user experience and quality assurance.
• Prepares special reports and knowledge shares.
• Shows leadership skills as a Team Lead, project lead, or recognized resource.
• Keeps the release coordinator informed of progress (or manages projects to completion).

Qualifications: BA/BS or MA/MS degree in relevant fields (Technical Communication, English, Journalism, etc.) or equivalent experience. Technical Communication certification preferred. Continuing education in technical communication, software languages, and healthcare software data. 6-10 years of technical writing experience, preferably in Healthcare. Understanding of US healthcare vocabulary and regulations (HIPAA, HHS, CMS, etc.). Experience with enterprise-level content management systems and version control. Proficiency in structured authoring tools (oXygen, XML, DITA). Strong organizational, decision-making, and time management skills. Adaptable communication skills for diverse audiences. Ability to identify potential issues/risks and seek solutions.

Travel Requirements: Occasional travel.

Working Arrangements: Remote role.

Salary Range: $74,598 - $88,026 USD.

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