Full-Time Staff AI Application Architect

Team: We’re not yesterday’s IT department, we’re Digital Technology. The world around us keeps changing, and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. We love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers.

Emerging Technology Group (ETG): is ServiceNow’s DT internal incubation group. As customer zero for ServiceNow products, we ensure the products work for us internally and deliver value as they get in the hands of our customers. With AI everywhere, we’re responsible for advanced technology services which cuts across the enterprise like Digital Assistants, Conversational Interfaces, Search, Automation, and helping our DT developers to be productive in building enterprise-grade products on the ServiceNow Platform. We are focused on accelerating innovations and developing new concepts, forward-thinking solutions, and products leveraging ServiceNow’s Intelligent platform.

Why ServiceNow? At ServiceNow, we empower people with cutting-edge technology to make work, work better for everyone. As an AI Application Architect, you will play a key role in shaping the future of AI-driven search and digital assistant solutions. Your work will directly impact how employees and customers access and interact with information, driving efficiency and innovation across the organization. Join us to build intelligent, scalable AI solutions in a collaborative and dynamic environment.

What you get to do in this role:

• AI Application Orchestration: Architect and implement AI application orchestration frameworks to ensure smooth integration, deployment, and management of AI services across multiple systems and teams.
• Microservice Architecture Design: Design and implement scalable, distributed microservice architectures that support AI applications, ensuring high availability, resilience, and maintainability.
• Search Platform Expertise: Lead the design and optimization of AI-driven enterprise search platforms, with a focus on advanced data and context indexing techniques to improve search relevance, speed, and accuracy.
• Data and Context Indexing: Build and optimize search systems with sophisticated data indexing and contextual understanding, ensuring that search results are highly relevant and personalized for both employees and customers.
• Digital Assistant Development: Develop and integrate advanced conversational AI capabilities for digital assistants, leveraging natural language processing (NLP) and machine learning models.
• Scalable Infrastructure: Collaborate with infrastructure and DevOps teams to deploy AI solutions in cloud-native environments with CI/CD support, ensuring efficient and scalable AI application management.
• Collaboration and Leadership: Mentor and guide junior engineers while collaborating with product managers and stakeholders to ensure AI architectures align with business goals and technical requirements.
• Innovation and Trends: Keep up with the latest trends in AI/ML, search technologies, and microservice architectures to continuously innovate and improve ServiceNow's AI capabilities.

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