Full-Time Staff AI/ML Software Engineer

ServiceNow is hiring a remote Full-Time Staff AI/ML Software Engineer. The career level for this job opening is Experienced and is accepting Atlanta, Georgia based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Staff AI/ML Software Engineer

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

Atlanta, Georgia

Salary

YEAR $163600 - $286300

Job Details

The Connected Customer Experience (CCX) team creates consumer-grade digital experiences and products. As a Staff AI/ML Software Engineer you will build data pipeline, ML Models, secure code that's scalable and reusable.
  • Develop real-time and batch ML models using embeddings, collaborative filtering, and deep learning.
  • Integrate user behavior signals, session data, and content metadata to optimize relevance.
  • Work with LLM technologies, including developing generative and embedding techniques, modern model architectures, retrieval-augmented generation (RAG), fine tuning / pre-training LLM (including parameter efficient fine-tuning), Deep reinforcement learning and evaluation benchmarks
  • Collaborate cross-functionally with product, data, and infra teams to deploy experiments and measure impact.
  • Optimize retrieval, filtering, and ranking algorithms in production search pipelines.
  • Develop real-time Personalization using query Embeddings for Search Ranking
  • Monitor model performance and continuously iterate using A/B testing and offline evaluation metrics
  • Analyze various data and building data modeling and pipeline leveraging BigQuery data streaming or Databricks in near real-time.
  • Distribute computing strategies in Azure, AWS or GCP Cluster, enhancing the parallel processing capabilities
To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 8+ years of full software development life cycle experience

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Staff AI/ML Software Engineer at ServiceNow is 9th of August 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Atlanta, Georgia ] applicants. .

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