Full-Time Staff Design Program Manager

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures.

Design Program Managers are creative problem solvers and team leaders, dedicated to building impactful relationships, improving team cohesion, and creating efficiencies in the design process.

Responsibilities:

• Identify problems others missed, make reasoned decisions with imperfect information, and be proactive in identifying the best path forward.
• Advocate and champion design thinking and methodologies throughout the product development lifecycle.
• Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines.
• Apply breadth of experience to model, prototype, and iterate on existing solutions.
• Lead (or significantly contribute to) large, cross-functional initiatives and create successful outcomes.
• Act as a change ambassador, promoting and communicating new ideas to propel innovative and scalable solutions.
• Communicate with candor and empathy, sharing learnings from individual and team experiences to drive continual improvement.
• Experience working on and managing large projects or programs with cross-functional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Utilize software to keep projects organized, track metrics, and report on progress.

Preferred Qualifications:

• 10+ years of project/program management experience in mid/large size companies, ideally on a design team.

Additional Requirements:

• Experience in delivering solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized, track metrics, and report on progress.

Equal Opportunity Employer:

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Important Notes: All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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