Full-Time Staff Inbound Product Manager

Core Platform PM Team: The Core Platform team is a group of highly skilled, collaborative Product Managers with decades of industry experience. We solve the most important challenges our customers face globally, leveraging the cloud-based Now Platform. We embed deeply with our Engineering & Quality teams, and collaborate across the entire organization to deliver the most advanced technology solutions with the best outcomes for our customers.

Core Platform Business Unit: Core Platform is a group comprised of hundreds of Software Engineers, Quality Engineers, Product Managers, Designers, Strategic Operations, and Leadership that delivers best-in-class performance, resiliency, availability, scalability, and security for our customers of the Now Platform. We are customer obsessed, ensuring success for over 8,400 customers (and 85%+ of the Fortune 500), with a 98% renewal rate, on the Now Platform. We provide the Runtime & Development capabilities of the Now Platform, which digitizes workflows across functions and critical business systems by connecting them on a single platform so that companies can maximize the value of existing technology investments, cut costs, and make impactful improvements in core business processes.

Role Description: As our customers continue to grow with us, so does their workload across the enterprise and their customer base. You will have experience scaling and enhancing existing platform systems, like a Java Runtime/JDK, Platform Caching, Resource Management, Elasticity & Scale of Infrastructure (Virtual & Dedicated). You can mix a variety of existing and new innovation to deliver products to the market that fit our fastest growing customers. You will be deeply embedded with Software & Quality Engineering to analyze & develop logs, performance & usage analytics to make data-driven decisions on how to best serve the growing needs of our customers, all while collaborating with other Product Managers across the Platform & Business Units. This role includes regular internal & external customer engagement opportunities as part of a high-impact, customer-centric environment with a highly collaborative team.

This position reports to: Sr Manager of Product Management, Core Platform

What you'll get to do in this role:

• Deliver Customer Value: Drive vision, roadmap, strategy, and requirements to meet enterprise customers' needs. Define core platform features and capabilities, and identify ideal experiences needed to unlock customer and business use cases. Be the voice of the customer, providing a business perspective on value during day-to-day development.
• Provide Team Leadership: Work cross-functionally with engineering & stakeholders to ensure top-notch software releases. Align with other platform teams and business units to achieve greater outcomes together. Guide teams to focus on enhancing customer outcomes.
• Have a Significant Impact: Drive enhancements and efficiencies for services that are used by every ServiceNow customer. Help define and drive the future of long-term scalability & performance of the Now Platform. Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter. Influence other product teams by being the expert in your domain.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience as a Product Manager
• 4+ years of experience delivering product solutions on a global SaaS/IPaaS platform
• Domain expertise in cloud scalability & elasticity, workload management, resource management, etc.
• Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of Engineers
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to inspire and align engineering teams to deliver exceptional experiences
• Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
• Comfortable delivering product presentations to large audiences
• Proven ability to execute plans and get things done
• Strong verbal and visual communication skills
• Exceptional problem-solving skills
• Enjoy working in a highly collaborative environment

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