Full-Time Staff IT Project/Program Manager

Join the Digital Technology IT PMO team and lead ServiceNow transformation programs.

Responsible for internal implementations of strategic Digital Employee Experience initiatives that leverage Now Platform, IT, and Employee Workflow products from business case through operations and benefits tracking.

What you get to do in this role:

• Drive conversations with principals in business and IT to define strategic business cases and measurable benefits.
• Engage and collaborate with business, Product Engineering, and IT functions.
• Develop a detailed program execution plan and manage all execution aspects.
• Plan, guide, and facilitate Agile ceremonies.
• Provide coaching to product-oriented teams, driving continuous maturity and improvement in Agile and DevOps best practices.
• Create plans and drive complete documentation to facilitate program reviews and directions at the Steering Committee level.
• Drive risk mitigation strategies and issue resolution actions with key stakeholders.
• Apply consistency and best practices, leveraging the ServiceNow IT Business Management product, to enable business outcomes and benefits tracking.

To be successful in this role you have:

• MUST HAVE 8 + years of project and program management experience
• MUST HAVE at least 5 years of experience working with product-oriented engineering teams
• Experienced scrum master managing multiple scrum teams and applying scrum fundamentals and best practices
• Extensive experience with Agile tools and techniques
• Experience in working with Now Platform and ServiceNow Workflow Products is a big plus
• Demonstrated ability to influence extended groups of senior professionals in a matrixed organization
• Excellent communication, influencing, problem-solving, and interpersonal skills

What is the last date for applying to the job?

Which countries are accepted for this remote job?