Full-Time Staff Site Reliability Engineer

As a Staff Site Reliability Engineer (Staff SRE) at SailPoint, you will be a key member on our Reliability Engineering team, driving reliability practices servicing the Identity Security Cloud platform.

You are immensely passionate about reliability practices and operational excellence.

Responsibilities:

• Make it easy for everyone to create, consume, manage, and scale reliable cloud production services.
• Keep up with industry trends to improve end-to-end reliability and maintainability for all services.
• Coach engineering teams on observability best practices such as setting up well-defined Service Level Objectives (SLOs).
• Analyze performance of services and recommend infrastructure/code changes that will improve capacity and performance.
• Enable our engineering teams to scale our enterprise operations by providing guidance, best practices, and support as part of an SRE Center of Excellence.
• Manage cross-functional requirements working with Engineering, Product, Services, and other departments.
• Be a mentor of quality for design reviews, code, test cases, automation, observability, root cause analysis, and self-healing.
• Influence architectural design, implementation, consolidation, and simplification for global scale.
• Drive operational excellence to deliver frictionless operation, happy on call, and optimal customer experience.

Qualifications:

• 8+ years experience in SRE or DevOps production operations supporting a highly available environment for SaaS software or cloud service provider.
• Strong proficiency with one or more programming languages (Java, Python, Go, etc.).
• Bachelor's degree in Computer Science or other technical discipline, or equivalent experience is preferred, not required.

Requirements:

• Due to FedRAMP requirements, US Citizenship is required to be considered for this role.
• Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as code, preferably Terraform.
• Strong proficiency with containerization technology and/or Kubernetes.
• In-depth experience with metrics, tracing, and logging observability tools such as Prometheus, Grafana, Honeycomb, and Kibana.
• Experience with incident management, including conducting incident reviews.
• Strong understanding of Linux, software development, systems, networking, and Cloud concepts.
• A positive and collaborative demeanor, combined with the ability to coach, mentor, and delegate.
• Excellent communication skills.
• Life-long learner – you stay up to date with technology trends, spend time learning new technologies, and share your learnings with your team.

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