Full-Time Staff Software Gen AI Engineer

We’re Digital Technology, not yesterday’s IT department. We constantly evolve with the world around us. We redefine IT by focusing on transformation, experience, AI-driven automation, innovation, and growth. We deliver delightful and secure customer and employee experiences, accelerating ServiceNow's journey to become the leading enterprise software company of the 21st century.

Our Go to Market team is building an AI-powered Go-To-Market CRM that provides real-time, data-driven guidance to sellers, from lead to cash, inside the Now Platform. Our Agentic AI and GenAI infused apps automate outreach, deal orchestration, and post-sale hand-offs, creating a world-class seller experience. You’ll collaborate with product managers, data scientists, and UX engineers to deliver features at SaaS speed and global scale.

Expect a culture of rapid experimentation, rigorous engineering excellence, and continuous learning.

We seek a highly skilled Staff Software AI Engineer with Go-To-Market (GTM) domain expertise. This role combines application development with cutting-edge AI capabilities.

You’ll work on the ServiceNow platform, leverage AIA Studio for low-code AI workflows, and build intelligent solutions using Agentic AI, Retrieval-Augmented Generation (RAG), and Knowledge Graphs (KGs). Your work will transform how sales, marketing, and customer-facing teams operate.

What you’ll do:

• Develop scalable and maintainable applications and workflows within the ServiceNow platform, aligning with GTM use cases (e.g., sales enablement, lead management, partner ops).
• Leverage AIA Studio to orchestrate AI workflows, integrate machine learning models, and streamline decision-making in GTM processes.
• Design AI-powered systems using LLMs, Agentic AI, and semantic retrieval for contextual insights and automation.
• Build and maintain RAG pipelines enriched with Knowledge Graphs to provide sales with real-time data to close deals.
• Implement AI agents for task planning and execution (e.g., lead routing, customer scoring, deal velocity).
• Collaborate with Product and Business Operations to identify opportunities, design solutions, and deliver measurable impact.
• Build resilient, secure, and high-performance systems using industry best practices.
• Contribute to team success through mentorship, design discussions, and high standards for code quality and innovation.

Skills required:

• Experience integrating AI into work processes, decision-making, or problem-solving.
• 8+ years of software development experience with strong system design and cloud engineering foundation.
• Experience building enterprise applications on the ServiceNow platform.
• Strong familiarity with AIA Studio for intelligent automation.
• Hands-on experience with Agentic AI, RAG frameworks, and Knowledge Graphs.
• Strong programming skills in Python, Java, or JavaScript.
• Experience with cloud platforms (Azure, AWS, or GCP) and LLM APIs (OpenAI, Anthropic, etc.).
• Understanding of vector databases and embeddings.
• Experience working with GTM domains.

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