Full-Time Staff Technical Program Manager

ServiceNow’s Global Cloud Engineering and Cloud Operations Program Management team drives program delivery across our worldwide cloud environments. As a Staff Technical Program Manager, you will lead large, high-impact programs focusing on infrastructure scalability, reliability, and operational excellence.

• Lead initiatives across cloud operations, infrastructure engineering, Hyperscaler deployments, reliability engineering, site reliability, problem management, process intelligence and automation.
• Take ownership for protecting the project/program investments you are managing
• Determine and manage the alignment of internal and external dependencies
• Understand stakeholder needs and manage expectations
• Provide thought leadership and drive functional and technical maturity, scalability and continuous improvement
• Host and/or lead meetings at executive-level
• Ensure operational readiness of the changes you will be delivering
• Develop and share best practices across the team

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Experience in designing, deploying, and managing cloud infrastructure using Cloud platforms
• Leads large, cross-functional initiatives
• Communicates with candor and empathy
• Experience working on and managing large projects or programs with cross-functional teams

• 8+ years of project/program management experience

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