Full-Time Staff Technical Program Manager

Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.What you get to do in this role:You’ll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forwardAdvocate and champion design thinking and methodologies throughout the product development lifecycle.Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlinesApply your breadth of experience to model, prototype, and iterate on our existing solutions

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.8+ years of project/program management experience in mid/large size companies, ideally on a design teamLeads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomesActs as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization.Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and othersExperience working on and managing large projects or programs with cross-functional teams.Deliver solutions and strategies while mitigating or removing obstacles.Experience utilizing software to keep projects organized, track metrics, and report on progress.

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