Full-Time Strategic Project Manager

Job Summary

ESFM is seeking a Remote Strategic Project Manager.

Key Responsibilities:

• Works with and motivates the team to achieve the project time lines and objectives
• Focus Areas: Soft Services, Data Analytics, Organization, and Communications
• Defines project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develops full-scale project plans and associated project documents including resource needs
• Develops and delivers progress reports, proposals, requirements documentation, and presentations; liaise with project stakeholders on an ongoing basis
• Defines project success criteria and disseminates them to involved parties throughout project life cycle
• Communicates project expectations to team members and stakeholders in a timely and clear fashion and manages those expectations on an on-going basis
• Builds, develops, and grows any business relationships vital to the success of the project
• Manages the project budget
• Determines and assesses the need for additional staff and make recommendations as appropriate during project cycle
• Identifies and resolves issues and conflicts within the project team
• Identifies and manages project dependencies and critical path
• Proactively manages changes in project scope, identify potential crises and devises contingency plans
• Conducts the project post mortem and creates a recommendations report in order to identify successful and unsuccessful project elements
• Assist in developing best practices and tools for project execution and management

Preferred Qualifications:

• Bachelor’s degree or equivalent experience
• Three years of experience managing enterprise projects
• Proficiency in all Microsoft Office programs and Microsoft Project
• Ability to manage multiple tasks and deadlines with a positive, can-do attitude
• Ability to work well under pressure as a key member of a fast paced team
• Superb oral and written communication skills
• Travel as needed (less than 10%)

Key Skills for Strategic Project Manager in Facility Operations:

Focus Areas: Soft Services, Data Analytics, Organization, and Communications

Soft Services Expertise

• Service Level Optimization: Ensuring soft services meet quality standards and user expectations.
• Customer Experience Focus: Creating clean, safe, and welcoming environments for occupants and visitors.

Data Analytics & Insights

• Performance Metrics & Dashboards: Tracking service delivery, response times, and satisfaction scores.
• Trend Analysis: Using historical data to forecast needs and improve resource allocation.
• Decision Support: Leveraging data to justify investments, changes, or improvements in operations.

Organizational & Planning Skills

• Process Design & Documentation: Streamlining workflows and maintaining SOPs for consistency.
• Prioritization & Time Management: Balancing multiple projects and service demands effectively.
• Resource Coordination: Aligning teams, tools, and timelines for smooth execution.

Communication & Stakeholder Engagement

• Cross-Functional Collaboration: Working with HR, IT, security, and other departments to align goals.
• Clear Reporting: Communicating project status, risks, and results to leadership and stakeholders.
• Change Communication: Managing messaging around service changes, disruptions, or upgrades.

Strategic Thinking & Continuous Improvement

• Service Innovation: Identifying opportunities to enhance soft services through technology or process changes.
• Feedback Integration: Using surveys and feedback loops to refine service delivery.
• Sustainability Awareness: Promoting green cleaning, waste reduction, and energy-efficient practices

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