Full-Time Supervisor, Program Management

The Supervisor is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development. The Supervisor guarantees compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction. Additionally, the Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Setting clear direction, effective plans and measurable outcomes
• Ensuring work is accomplished effectively by managing employee performance, work processes and other resources
• Engaging employees to maximize their discretionary effort
• Developing a pipeline of excellent talent to fill future business needs

All other duties as assigned.

PEOPLE LEADER
People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Supervise a team, promote a team environment and ensure that high quality standards are met in accordance with organization’s policies and procedures and applicable laws
• Oversee resolution of employee issues, evaluate, and coach performance
• Monitor key performance indicators to ensure compliance with client contract and customer satisfaction.

EXPECTATIONS OF THE JOB:

• Manage day to day operations of the team
• Ensure Onboarding and training team members on all departmental policies and procedures
• Identify and execute cross training opportunities
• Schedule staff in accordance with program business needs and available site tools
• Coach and develop direct reports which would include team huddles, and 1:1
• Serve as a point of escalation for any customer complaints that require higher level of expertise
• Interface with clients regarding operational performance as per program set up/needs
• Continually evaluate the efficiency, productivity and accuracy of the team and make improvements to attain high levels of achievement in each area
• Promote and implement effective teamwork within all levels and areas of the organization
• Adapt to a fast paced, dynamic environment, maintain confidential information, make independent decisions and meet deadlines
• Act as a backup for the team

What is the last date for applying to the job?

Which countries are accepted for this remote job?