Contractor Support Specialist II

IT Support Specialist (please read the full description before applying) This is a contract opportunity for residents in Bay Area, CA. Candidates must submit a cover letter with the resume as 1 attachment.

About this position The primary responsibility of the Technical Support Specialist is to offer technical assistance to users of computer systems. This role will be a 12 month contract at a global tech firm, gaining exposure to various troubleshooting tasks ranging in complexity.

Job Responsibilities:

• Address user inquiries related to the operation of computer software or hardware, resolving problems typically of lower complexity.
• Conduct remote installation of software and perform hardware testing as needed.
• Execute commands and monitor system functioning to ensure correct operations and identify errors.
• Maintain records of daily data communication transactions, detailing problems, remedial actions taken, and installation activities.
• Utilize technical manuals, engage with users, or employ computer diagnostics to investigate and resolve issues or provide technical assistance and support.

Troubleshooting hands-on experience

Skills/Requirements:

• Minimum 6 months- 2 years maximum of IT operations experience working with MAC OS and an enterprise ticketing system
• Candidate without demonstrated MAC OS experience will not be contacted.

Strong verbal and written communication skills, effective problem-solving abilities, and excellent customer service and interpersonal skills

• Mobile Device Support
• MDM Knowledge
• Office 365 / Google Workplace
• Multi-factor authentication
• Willing to travel locally between offices

Why should you apply?

• Competitive pay & PTO
• Benefits
• Collaborative environment
• Upskilling Opportunities

Pay/Salary Range: $25-29/hr

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