Contractor Support Specialist II - Bay Area

The Technical Support Specialist role is a 12-month residency at a leading global tech company, designed to provide hands-on experience and practical skills in technical support. The primary responsibility is to assist users with troubleshooting and resolving computer system issues, gaining exposure to a wide range of technical challenges varying in complexity. This opportunity is ideal for building real-world expertise in a dynamic and innovative environment.

Job Responsibilities:

• Address user inquiries related to the operation of computer software or hardware, resolving problems typically of lower complexity.
• Conduct remote installation of software and perform hardware testing as needed.
• Execute commands and monitor system functioning to ensure correct operations and identify errors.
• Maintain records of daily data communication transactions, detailing problems, remedial actions taken, and installation activities.
• Utilize technical manuals, engage with users, or employ computer diagnostics to investigate and resolve issues or provide technical assistance and support.

Skills/Requirements:

• minimum 12 months- 2 years maximum of IT operations experience working with MAC OS and an enterprise ticketing system
• Candidate without demonstrated MAC OS experience will not be contacted.
• Strong verbal and written communication skills, effective problem-solving abilities, and excellent customer service and interpersonal skills
• Mobile Device Support
• MDM Knowledge
• Office 365 / Google Workplace
• Multi-factor authentication
• Willing to travel locally between offices

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