Full-Time Systems Engineer Level II

The Operations Engineer (Systems Engineer) works in the Infrastructure Operations team and closely interacts with Reinsurance development and application platform teams, platform domain and infrastructure teams, cloud platform engineering and architecture teams to operate our on-prem and cloud-based core server estate.

The Operations Engineer ensures that all servers and services meet or exceed expected performance metrics and strict security and compliance objectives.

This role will be responsible for:

• new server deployments
• overall server lifecycle
• system software deployments
• regular monitoring of systems through established tools
• providing guidance to all team members and Reinsurance Service Delivery Management on system capacity and performance

The successful applicant is a multi-discipline technologist and platform generalist up-to-date with technology trends in the industry. They must be entrepreneurial and a self-starter able to work independently to meet established goals.

They will find opportunities to push their own technical skill set while providing infrastructure value through continued improvement in system stability, operations efficiency, and process.

The successful applicant will execute operations and engineering projects while providing support for and administration of infrastructure services, critical business applications and platforms, and associated systems.

Provides guidance to engineering and operations teams on enabling and managing end-to-end availability and performance of mission-critical services.

Executes ad-hoc tasks as required from other Infrastructure Team members

Monitors scheduled jobs and products to ensure deployed automation is running as designed.

Executes tasks aligned to projects in the operations space

Ensures change management policies and processes are closely followed

Participates in incident response, problem response, and root cause/postmortem analysis.

Works on building configuration automation to eliminate waste and manual/repetitive tasks, prevent problem recurrence, and to respond to various service alerts and condition metrics.

Work on security and vulnerability detection, remediation, and identification of opportunities for automation or improvement.

Regularly reviews environments for resource capacity

Regularly reviews servers for desired configuration

Creates or updates state documentation, operating procedures, and work instructions as needed to stay current with changes in the environment.

Promotes a continuous improvement, innovation, and collaboration culture across.

Builds and strengthens relationships and partnerships with corporate infrastructure leads.

Incumbents may be asked to perform other duties as required.

Working knowledge of technology solutions, including concepts, practices, and methods of infrastructure operations and engineering in Azure, and IT tools (Solarwinds monitoring and logging, Opsgenie alerting, Service Now, etc.)

Strategic problem solving, analytical, and decision-making ability, with a sense of:

• Windows Server system administration experience
• Linux system administration exposure

Demonstrated experience in a production environment

Desire to measure and continuously improve in all areas with a metrics & reporting mindset.

Experience with relevant technologies including configuration tooling (Ansible), and scripting (Powershell, Python, etc)

Experience with Windows 2016, 2019 & 2022 Server, Office 365 and cloud solutions (Azure/AWS)

Experience with Active Directory architecture including integration with Entra

Experience with Azure cloud platforms

Experience with virtualization and hyperconverged platforms including VMware and Nutanix

Ability to demonstrate strategic problem solving combined with efficient implementation

Excellent oral and written communication skills can communicate technical concepts to a technical and non-technical audience.

Exceptional Customer and End User Experience focus

Demonstrated ability to establish relationships and build rapport to influence colleagues at all levels, uncover business issues, and identify needs.

Experience with support of infrastructure for multi-environment (DEV, STG, PRD) application environments.

Experience working in a hybrid on- and off-shore mode

Experience on working Monitoring Tools (Solarwinds)

Instrument applications and infrastructure to provide comprehensive monitoring and alerting

Create and manage dashboards, alerts, and reports to support operational needs.

Has experience working on compliance/audit reports including experience in audit response process

Bachelor’s degree in computer science, Computer Engineering, Information Systems, or related field or equivalent additional work experience.

3 years equivalent work experience across infrastructure and software engineering roles.

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