Contractor Systems Engineer UCCE and UCM
IBA Infotech Inc. is hiring a remote Contractor Systems Engineer UCCE and UCM. The career level for this job opening is Experienced and is accepting Plano, TX based applicants remotely. Read complete job description before applying.
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IBA Infotech Inc.
Job Title
Systems Engineer UCCE and UCM
Posted
Career Level
Contractor
Career Level
Experienced
Locations Accepted
Plano, TX
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Job Details
Role: Systems Engineer UCCE and UCM
Location: Remote Work
Employment Type: Contract (C2C/W2)
Interview: Phone/Skype
Responsibilities:
- Delivering Cisco Collaboration technical services (Solutions, Advocacy, Planning, Design, Implementation, Release Management, Security patch management, Capacity Management, High Availability, and Optimization) to large Enterprise and Service Provider customers/partners via cloud services.
- Assist in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.
- Plan platform infrastructure and software upgrades in accordance with Lifecycle Management goals.
- Leverage consultative approaches in building relationships with SMEs, both internal and external, to develop solutions.
- Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems; may be required to work off hours to support issue resolution and system upgrades
- Keep up-to-date on relevant competitive solutions, products, and services. Identify design requirements and recommendations for capacity, technical prevalence, and future direction.
- Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
- Good Understanding and work Experience in third-party products like Appspace, eGain, Avaloque, Calabrio, Acqueon
- Hands-on experience in VXML gateways, VVBs, SIP proxy.
- Hands-on experience with Cisco voice applications (Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky).
- Experience with routine system administration tasks such as OS and application patches, upgrades, and backups of the voice environment.
- ITIL framework, with a focus on Availability management, Release management, and Change Management.
- Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Systems Engineer UCCE and UCM at IBA Infotech Inc. is
12th of February 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Plano, TX
] applicants. .
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