Full-Time Team Lead, Product SRE

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

As Team Leader of a Product SRE team, you will assume responsibility for the deliverables of the embedded product SRE for your assigned product.

The team will consist of dedicated world-class SRE engineers embedded into product teams to drive enduring reliability, world-class observability, and high-performing services.

The leader will be responsible for building the team within the product and ensure the teams are empowered to own and drive reliability across the product landscape.

This position requires a highly technical leader with a strong engineering background, deep experience in SRE, and a passion for building high-performing teams.

As a seasoned and relentless leader, they will contribute to the company's Product SRE strategy and contribute to the ongoing transformation of the Xero SRE culture.

As an expert communicator, this leader will manage change and ensure the value of robust systems is communicated clearly across the business.

What You'll Do:

• Manage the day-to-day deliverables of a dedicated product SRE team of highly experienced Site Reliability Engineers who will take ownership of reliability.
• Builds a long-term relationship with product engineering teams to ensure the team can deliver on system reliability that is continuously improving.
• Builds a culture of automation first and ensures quality delivery at all times.
• Has experience of building and delivering an Error Budget culture associated with consistent breaches of SLA/SLO.
• Ensures Observability best practice is implemented across products to ensure fast detection of impactful events.
• Builds a culture of continuous improvement to ensure product reliability is continuously improving and the impact of issues is reduced.
• Provides ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designs.
• Creates a team of empowered engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organization.
• Creates and actively monitors quality standards for SRE teams and reports regularly on its adherence.

What You'll Bring With You:

• Has led and grown a highly technical team
• Extremely technical leader with strong engineering and hands-on SRE background
• Deep and proven experience in building world-class embedded SRE teams in a fast-growing company
• Proven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement
• Strong product mindset and can understand and anticipate customer needs
• Obsessed with delivering a high-quality and highly stable customer experience
• Drives a culture of customer-first thinking
• 24/7 focus on incident response and remediation
• Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems
• Is highly data and analytically driven
• Has a strong technical background - ideally grew up as an engineer and has intimate technical depth regarding SRE tools and automation

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