Full-Time Team Leader

Support the Service Manager with contract delivery, focusing on quality, people, and client satisfaction.

Demonstrate leadership capabilities, potentially deputizing for the Service Manager during peak periods.

Allocate workloads, ensuring contracts are prioritized based on project plans.

Manage daily operations of processors, conducting monthly one-on-one meetings.

Continuously improve team performance by identifying areas for development and collaborating with senior management on improvement strategies.

Display strong motivational skills.

Maintain up-to-date technical knowledge of contract delivery legislation; process and quality-check work as needed.

Thoroughly understand the details of the contract(s) for which you are responsible.

Maintain excellent attendance according to NEC’s policy.

Represent the Business Centre professionally, acting as an ambassador and taking on additional duties when required.

Full-time availability between 09:00 and 17:00.

Experience with revenues, training, mentoring, and complaints handling is desired.

Hybrid work from the Hartlepool office.

Candidates must be eligible to live and work in the UK and provide valid right to work documentation.

NEC Software Solutions offers competitive benefits:

• Private Medical Cover
• 25 days paid holiday (with buy/sell option for FTE)
• Life Assurance cover (4x basic salary)
• Group Pension Plan with employer contributions
• Flexible benefits
• Free access to LinkedIn Learning

Additional Information:

• Pre-existing right to work and travel within the UK is required.
• Documentary evidence is needed.
• Satisfactory vetting, financial probity checks, and reference checks are required.
• A Disclosure Barring Service (DBS) check is mandatory, and further checks might be needed depending on the role.
• NEC is an equal opportunity employer.

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