Full-Time Team Leader- Operations

Role Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope.

Typically manages a team of Individual Contributor co-workers.

Qualifications

• Comprehensive knowledge of the specific discipline or the broader area in which the position operates
• Ability to execute specialized projects and activities
• Experience in managing and overseeing implementation of short-term activities

Requirements

• Ability to generate and initiate own workload without needing instructions or guidelines
• Experience in supervising less experienced professionals
• Focus on professional excellence and improving day-to-day activities/processes

Benefits

• Environment where employees feel valued, inspired, and supported
• Commitment to workplace happiness and healthy work-life balance
• Culture of inclusion and diversity

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