Full-Time Technical Account Manager (Growth & Adoption)

• Serve as the primary technical contact and advocate for assigned enterprise customers.
• Drive customer growth and adoption by identifying and enabling new workloads.
• Proactively manage a book of assigned customers, tracking engagement, adoption trends, and expansion opportunities.
• Analyze customer solutions holistically.
• Conduct regular on-site and virtual customer engagements (travel up to 25% required).
• Partner with customer DevOps and application teams to map workloads effectively across Kubernetes, OpenStack, and virtualization platforms.
• Lead technical enablement and lifecycle management.
• Collaborate with Mirantis Product and Engineering teams to bring customer feedback into the product lifecycle.
• Develop and maintain customer success and adoption plans.
• Participate in Quarterly Business Reviews (QBRs) and strategy sessions.
• Support incident management and escalation processes as a trusted technical liaison.

• Work in a global, collaborative, remote-first culture.
• Play a pivotal role in shaping the next era of cloud and AI modernisation.
• Manage high-impact enterprise accounts.
• Professional development and training.
• Competitive compensation, performance incentives, and opportunities for advancement.

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