Full-Time Technical Customer Support

Position SummaryProvide project leadership and technical design guidance on assigned projects to Aftermarket customers within the Food or Pharmaceutical Packaging Industry. Prepare financial quotes for customers on Aftermarket projects and oversee and manage the project from beginning through final delivery and installation startup.

Key Responsibilities

1. Plan, organize, and lead individual customer machine projects from inception to completion.
2. Develop and maintain the cadence of work schedules, hours, costs and communication for each project.
3. Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status.
4. Coordinate staffing needs and deliverables with the CoC, 3rd party vendors, and field service department.
5. Resolve problems, address concerns, and answer questions during the life of the project which includes quote, order, design, manufacture, installation and inspection.
6. Act as a main point of contact for the project, providing regular updates, reports and communication regarding project status to all stakeholders.
7. Travel to customer sites during large or complex installations and CoC for team building and project meetings.
8. Work with Accounts Receivable on down payments, invoicing, and payment issues.

Qualifications

Basic Requirements

• Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field. A combination of education or experience may be considered.
• 5+ years of experience in sales, project management or engineering for custom design machinery

Preferred Qualifications

• A bachelor’s degree in engineering

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