Full-Time Technical Product Owner

• Lead and execute Agile ceremonies for complex technical projects.
• Manage feature intake, backlog, and sprint execution using Agile methodologies.
• Review and approve organizational deliveries via acceptance criteria, demos, and UAT.
• Develop and maintain comprehensive project plans.
• Create and distribute clear project documentation.
• Drive cross-functional collaboration between technical teams.
• Lead and collaborate on refining technical direction.
• Establish project metrics, tracking systems, and reporting mechanisms
• Handle cross-team dependencies and stakeholder relationships
• Oversee technical documentation and acceptance criteria
• Promote Agile adoption within the organization
• Serve as a voice of customers on new or already existing products
• Highlight product features in a manner understandable to development teams
• Plan, track, and coordinate tasks required to meet deliverables

• 5+ years of technical project management experience.
• Bachelor's degree in business, engineering, or computer science
• PMP and Agile certifications preferred
• Proficient in Agile tools (Jira, Confluence) and methodologies
• Strong technical background in software development and infrastructure.
• Experience managing complex, multi-stakeholder projects
• Excellent verbal and written communication and time management.

• Contact center infrastructure management experience
• Technical experience with Azure Cloud, Five9, e911
• Cloud migration and infrastructure automation
• Enterprise-scale program management
• Digital transformation at Fortune 500 companies
• Contact center and unified communications
• Infrastructure operations with strict SLAs

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