Full-Time Technical Program Manager

About the RoleWe’re seeking a Technical Program Manager to own and scale our dbt Private Academy offering for Premier Support customers. This person will be responsible for overseeing the customer experience from intake to completion, managing program delivery across 100+ customer accounts, and driving continuous improvements to our internal systems and processes. You’ll collaborate closely with Training, Onboarding, and Sales teams to ensure each Private Academy experience is seamless, repeatable, and impactful.

What You'll Do

• Serve as the primary point of contact for all dbt Private Academy customers, owning communication and delivery across the entire lifecycle
• Manage timelines, milestones, and customer engagement across 100+ existing accounts and more as the program continues to quickly grow
• Create scalable systems to track progress, flag risks, and surface bottlenecks in the Private Academy process
• Proactively respond to customer questions and issues, ensuring a high-touch and thoughtful experience
• Collaborate with the training team to optimize LMS configuration and course access logistics
• Maintain clear and thorough documentation for internal teams and customer stakeholders
• Lead cross-functional projects to improve the quality and efficiency of the Private Academy offering (e.g., onboarding flows, reporting dashboards, customer communication)
• Analyze usage and satisfaction data to report on program health and surface opportunities for improvement

What You'll Need

• 2+ years of experience in program management or project management in a customer-facing, SaaS, or education setting
• Exceptional organization skills, and thrive on juggling multiple priorities without dropping the ball
• English communication that is clear and professional, especially your written communication
• Comfortability working in (and bringing structure to!) fast-moving or ambiguous environments
• A track record of improving processes and making things scale
• A love of solving operational challenges and think through the learner and customer experience

What Will Make You Stand Out

• Experience working with Learning Management Systems (LMS)
• Experience in Customer Education or with Enterprise-level customers
• Experience managing programs with 100+ concurrent users or clients
• You have worked with tools like Asana, Zendesk, or Salesforce to manage work and track progress
• You have contributed to team documentation or created resources to enable cross-functional collaboration

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