Full-Time Technical Program Manager, Delivery Acceleration
ServiceNow is hiring a remote Full-Time Technical Program Manager, Delivery Acceleration. The career level for this job opening is Manager and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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You will partner with Platform and Product Business Unit Product Management and Engineering organizations to deliver an AI‑first implementation and adoption experience for ServiceNow’s customers.
As a Technical Program Manager, you will work with product and implementation experts to design, productize, and pilot agentic & generative AI‑first setup and implementation experiences, driving down the time it takes for ServiceNow and its partners to deliver implementation programs and projects.
Your North Star: dramatically compress SDLC software delivery lifecycle leading to faster time‑to‑first-meaningful‑use, accelerate product adoption, and deliver an AI‑enabled implementation journey.
- Develop an AI-first, autonomous implementations delivery roadmap.
- Create and manage the program plan and execute it jointly as Pilots with customers and partners.
- Translate customer feedback into productized agent requirements; partner with AI Architects and Product teams on solution design.
- Improve ServiceNow’s implementation & adoption offerings.
- Contribute to thought leadership and documentation.
- Assist the Enablement team and Partner team with Enablement and Training material.
- Design, build, validate, and deploy delivery and implementation‑specific agents.
- Co‑drive pilots with ServiceNow’s early adopter customers.
To be successful in this role, you must have:
- 7+ years in program or portfolio management; 3+ years leading AI/ML or GenAI initiatives at enterprise scale.
- Ability to operationalize AI governance (risk, compliance, SDLC guardrails) and run CoE review boards.
- Strong understanding of agentic AI and generative AI patterns.
- Experience with AI platform governance.
- Familiarity with Agentic AI/LLM/GenAI fundamentals.
- Prior implementation and deployment experience of enterprise solutions.
- Demonstrated success in cross‑functional leadership.
- Skilled in portfolio prioritization and KPI/OKR tracking for AI programs.
- Excellent executive communication and change‑management capabilities for AI adoption.
- Ability to translate business objectives into AI implementation strategies.
- Bachelor’s in a technical or quantitative field.