Full-Time Technical Project Manager

What You’ll Do

As a Technical Project Manager at Burwood, you will be responsible for full lifecycle management of key projects and programs within multiple client accounts focusing on quality, profitability, and customer satisfaction. You will ensure adherence to industry-wide and Burwood-specific best practices, to ‘best-in-class’ delivery quality, and to proactive management of project profitability. You will support and champion broader engagement within select enterprise accounts to expand the impact of project outcomes, to grow customer relationships, and to encourage future business. You ‘walk the walk’ for your PMO and Professional Services peers, modeling a relentless commitment to elite, thorough, and intuitive program management and consulting skills.

Project and Account Leadership

• Serves as a natural and formal leader within active, affiliated client accounts
• Executes project management and consulting functions in a skilled fashion, driving profitability of Burwood’s IT project portfolio, ensuring top-notch quality, and driving client satisfaction within the affiliated customer base.
• Exemplifies ‘fundamental/101’ and ‘201’ delivery standards and best practices.
• Collaborates with internal and client project teams to build and maintain a milestone- and value-based execution plan; drives completion of execution plan by holding project teams accountable professionally and effectively.
• Develops a ‘Trusted Advisor’ reputation and relationship with clients through sound and reliable delivery, proactive and responsive communication, and team-centric leadership.

Team and Company Leadership

• Actively participates in team and organizational meetings, gatherings, and initiatives; eager contributor to company engagement and culture.
• Supports the evolution of PMO-centric solution offerings, marketing material, and services pipeline
• Supports the optimization and maturation of PMO team mindset, processes, tools, and intangible

WHO YOU ARE

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• You are an enthusiastic and team-oriented leader who focuses emphatically on client relationships satisfaction, project team cohesiveness, and high-quality work product.
• You have experience working in an IT environment and are comfortable discussing technical concepts, terms, and requirements.
• You have a strong background in consulting and/or customer service, with demonstrated expertise in managing strategic client accounts and understanding business goals.
• You are a driver, and can decipher a path forward for others to execute against.
• You have strong written and verbal communication skills, with the ability to lead and advise team members, c-suite leaders, and vendors
• You possess strong emotional intelligence traits, both intangible and intentionally honed.
• You are comfortable delivering and receiving constructive feedback, and you run toward difficult conversations.
• You are relationship focused, and know how to build bridges internally and client-facing.
• You know how to hold people accountable without burning those bridges.
• You understand that details matter; you are both consistent and comprehensive when it comes to administrative discipline.
• You are adaptable; you can navigate successfully in almost any project/account team, project type, client environment, or industry.
• You are committed to a strong and connected company culture.
• You are located near Carle’s operations (e.g., Peoria, Champaign, Bloomington, Dunlap) or are willing to relocate, and you are available for regular travel to client sites, maintaining a balance between client engagement and work-life priorities.

The Tech Stuff

• You have (5) or more years of project management experience, leading technical (infrastructure or cloud-based) and advisory projects 
• You are preferably versed in managing work in both Waterfall and Agile delivery frameworks
• You have at least one Project Management-centric certification, preferably PMP or CSM

Nice To Haves:

• You have experience managing or supporting initiatives anchored in merger and acquisition cycles
• Strong understanding of Network, Cloud, and Collaboration/Voice technologies, with experience managing projects in these domains.
• You have experience managing or supporting initiatives within the Healthcare vertical, including large-scale IT implementations.
• Experience managing complex enterprise IT programs with multiple workstreams is a plus.

The PERKS

If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:

• Flexible work-from-home policy
• Generous vacation policy
• 401(k) and Roth 401(k) savings plan, complete with a company match
• Health, dental and vision insurance
• Life and accident insurance
• Short and Long-Term Disability coverage
• Mental wellness programs
• Flexible spending accounts for pre-tax healthcare and transit/parking expenses
• Learning opportunities in support of career development
• Access to financial planning expertise

Our Commitment to Diversity & Inclusion We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.

Being open to all cultural backgrounds, life experiences, thoughts, and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.

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