Contractor Technical Writer

We are on the lookout for a Technical Writer focused on the creation of a comprehensive troubleshooting manual for our video conferencing product.

Responsibilities:

Develop a comprehensive troubleshooting manual for our video conferencing product
Create clear, concise, and user-friendly documentation for software products
Collaborate with internal teams and IT support to understand technical and operational issues
Conduct thorough research to ensure the accuracy and relevance of all technical documentation
Regularly update and revise the troubleshooting manual as needed
Use your knowledge of Basic Troubleshooting to provide effective solutions to technical issues
Employ your Video Conferencing skills to understand and address issues specific to the product
Ensure all documentation meets company standards and adheres to regulatory requirements
Provide support and guidance to end-users as they navigate through the troubleshooting manual
Actively participate in team meetings to discuss ongoing issues and potential solutions.

Requirements

Proficiency in Technical Writing, with the ability to create clear and concise documentation for a variety of technical and non-technical audiences.
Basic Troubleshooting skills, demonstrating the ability to diagnose and resolve technical issues efficiently.
Experience with Video Conferencing tools, showing an understanding of setup, operation, and troubleshooting.
Excellent interpersonal and communication skills, with the ability to collaborate effectively with a diverse team.
Strong attention to detail, ensuring accuracy and consistency in all written materials.
Proven ability to manage multiple projects simultaneously, maintaining a high level of organization and meeting deadlines.
Bachelor's degree in a relevant field such as English, Communications, or Computer Science, or equivalent work experience in technical writing.
Familiarity with industry-standard writing and editing tools, such as Microsoft Office Suite and Adobe Acrobat.
Knowledge of technical writing principles, such as creating process flow diagrams and writing in active voice.
Experience in a technology or software development environment is preferred.
Ability to quickly grasp complex technical concepts and make them easily understandable in text and images.
Demonstrated ability to write in explanatory and procedural styles for multiple audiences.
Skilled at prioritization and multi-tasking.