Full-Time Telecom Project Manager

The Telecom Project Manager is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include ongoing client interaction, timeline and critical task management, coordination across multiple groups and resources, and resolving order-related issues. There will be significant interfacing with sales agents and other staff members.

The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel, and be highly organized.

Profile for Success:

• Telecommunication background is a must (at least 2 years)
• Accountable for their client's overall customer satisfaction
• Responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensures clients clearly understand project status throughout all phases (outstanding, pending, completed tasks)
• Meet the highest standards and minimize customer attrition rate
• Remote support for all customer inquiries and tickets
• Performs daily project tracking (resource management, equipment tracking, workflow supervision of multiple projects)
• Collects and records documentation (customer set-up documents, implementation information)
• Creates and executes project work plans, revising as needed
• Summarizes project progress and prepares interim & project completion reports
• Facilitates efficient and effective internal team & external customer meetings
• Full-time position
• Ability to easily learn and use new software programs
• Excellent customer service skills
• Ability to manage multiple priorities and resources in a dynamic environment across various sites, organizing complex information
• Possess initiative with strong analytical and problem-solving skills
• Strong analytical and decision-making skills
• Strong verbal and written communication skills
• Strong interpersonal, organization, and planning skills
• Ability to effectively communicate with internal and external customers
• Excellent MS Office skills
• Attention to detail
• Comfortable making presentations and facilitating meetings
• PLEASE INCLUDE YOUR SALARY EXPECTATIONS

What This Company Offers You:

• Medical Benefits with optional supplemental services through AFLAC
• Paid Time-Off Plan
• Paid Holidays
• 401K with employer match
• AT&T Discount on personal mobile plan

We are also looking in LA, Chicago, DC, Dallas, Portland, Seattle, Denver, Phoenix

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