Full-Time Telecom Project Manager

• Accountable for their client's overall customer satisfaction.
• Responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
• Meet the highest standards and minimize the customers attrition rate
• Remote support for all customers inquiries and tickets
• Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
• Collects and records documentation including customer set-up documents and implementation related information
• Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
• Summarizes progress of project and prepares interim and project completion reports
• Facilitates efficient and effective internal team and external customer meetings

• Telecom background of at least 2 years
• Must be able to easily learn and use new software programs
• Excellent customer service skills
• Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Must possess initiative with strong analytical and problem solving skills
• Strong analytical and decision making skills
• Strong verbal and written communications skills
• Strong interpersonal, organization and planning skills
• Ability to effectively communicate with internal and external customers
• Must possess excellent MS Office skills
• Must display great attention to detail
• Comfortable making presentations and facilitating meetings

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